Refund Policy

1. Overview

PlanLine is a digital subscription service operated by Kubix Ltd (Kubix EOOD). This Refund Policy explains how subscription cancellations and refund requests are handled.

Your right to cancel, receive refunds, or withdraw from a purchase is governed by this policy, the Terms & Conditions, and applicable consumer law in your jurisdiction.

2. Subscriptions and Renewals

PlanLine subscriptions renew automatically according to the selected billing interval (monthly or yearly) unless cancelled before the renewal date.

Automatic renewal terms are disclosed at checkout. By confirming your subscription purchase, you acknowledge and agree to the recurring billing terms.

Your subscription will continue to renew and your payment method will be charged automatically until you cancel. You are responsible for maintaining accurate payment information.

3. Cancellation

You can cancel your subscription at any time from your account settings (Settings → Billing) or through the Stripe Customer Portal.

Cancellation takes effect at the end of your current billing period. You retain full access to paid features until the end of that period.

Cancelling your subscription does not automatically delete your account or workspace data. Your data remains accessible after cancellation until you choose to delete your account separately.

4. Refund Requests

Refund requests can be sent to billing@planline.io.

Refund eligibility is reviewed on a case-by-case basis according to this policy, the subscription status, the timing of your request, your usage and access to the paid service, and applicable law in your jurisdiction.

While we handle requests in good faith, we cannot guarantee all refunds will be approved. Our decision will be based on the circumstances of each request and applicable legal requirements.

5. Digital Service Access and Refund Limitations

PlanLine provides immediate digital service access after subscription activation. Once you have accessed or used the paid Service, where legally permitted, refunds may be limited or unavailable.

EU consumers may have statutory withdrawal rights under the Consumer Rights Directive (Directive 2011/83/EU). For details, see our Terms & Conditions (Section 7).

In jurisdictions where digital service refund limitations apply, refunds after service access has begun may not be available except where required by law.

6. Failed Payments and Billing Issues

If there is a billing mistake, duplicate charge, failed payment, payment processing error, or other billing issue, please contact us immediately at billing@planline.io.

We will investigate billing disputes promptly and work to resolve them fairly. If a duplicate or erroneous charge is confirmed, we will issue a refund or credit as appropriate.

If a payment fails, we may retry charging your payment method. You may also choose to update your payment method in account settings or through the Stripe Customer Portal.

7. Business Plan and Additional Seats

Business plan seat charges and approved additional seats follow the subscription and billing terms disclosed before checkout.

If you reduce the number of approved seats, future seat charges adjust accordingly from the next billing period or as shown in the Service at the time of reduction.

Seat reductions may take effect at the end of the current billing period as stated in the settings interface. Refunds for seat reductions within the current period are not available unless required by law.

8. Statutory Consumer Rights

Nothing in this policy limits your statutory rights under applicable consumer law.

If you are a consumer, you may have legal rights regarding:

• •withdrawal from a distance contract (if applicable and not waived at checkout),
• •remedies for non-conformity of digital services,
• •liability for defective products or services,
• •protection against unfair commercial practices.

These rights are not waived by this policy and apply according to the laws of your jurisdiction.

9. Contact

For refund requests, billing issues, or questions about this policy, please contact us:

10. Legal Seller

PlanLine is operated by Kubix Ltd (Kubix EOOD), the legal seller and VAT-registered entity for all PlanLine subscriptions.